Are you ready for Customer Service Week?

Every year, customer support teams celebrate "Customer Support Week" during the first week of October. This annual event is a great time to celebrate the customers that drive your business, motivate and thank your support staff, and boost support awareness.

The motto for 2005's Customer Support Week is "Spirit of Service". For more information on how you can celebrate the "Spirit of Service", please visit the official Customer Support Week Web Site at http://www.csweek.com/

Request for help desk and call center conference information

If you would like to see your desk or call center conference posted on e-help-desk.com, please send an email to "events@e-help-desk.com". Please send the following information in your email:

Conference Name
Conference Date
Location
Related Web Page Address

Special Notice: SSPA New Orleans Conference

The eHelpDesk Resource Staff would like to extend our deepest concern to the victims of hurricane Katrina. As a result of this national incident, please check the SSPA web site for the latest developments on the SSPA conference scheduled to be held in October in New Orleans.

September 2005 - Featured Article: Knowledge Management and Help Desk Software

Knowledge is power, especially for the help desk. Learn more about Knowledgement Management and how it can save your help desk time and money with this month's featured article:

Knowledge Management and Help Desk Software